All OG Canada Practitioners have undergone an intensive training, certification and screening process.
They are also required to
If you feel that an OG Canada practitioner you have been working with has acted in a way that is inappropriate, you may submit a complaint to OG Canada.
OG Canada can address the following types of concerns or complaints:
OG Canada will address a complaint when:
OG Canada does not have jurisdiction to address a complaint when:
Complaints may be submitted (once you're logged into Google) through this form, or by email to the board chair. At this point, the complaint is informal and may be submitted anonymously.
Within 24 hours of receiving the complaint, the chair will, along with one other board member, create an Interim Complaints Committee. This committee will:
If the Interim Complaints Committee agrees that the complaint falls under the jurisdiction of OG Canada, the complainant will be sent a formal complaint form. At this time the complainant will be asked to provide their name.
Once OG Canada receives a formal complaint, the Interim Complaints Committee will be disbanded. In its place, a Complaints Committee will be formed. This committee will include
The Complaints Committee will investigate the complaint as follows:
There are four possible outcomes of a complaint. The complaints committee may rule that:
To formally close the complaint, the board must provide written notice of the outcome to both the practitioner and the complainant. Record of the complaint must remain on file with OG Canada permanently.